SHIPPING AND HANDLING
Most orders are shipped within 24hrs of receiving your order on regular business days Monday-Friday 9-5pm eastern time (excluding select Holidays).
Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information.
NOTE: SHIPPING INFORMATION CANNOT BE UPDATED OR CHANGED ONCE THE ORDER HAS BEEN COMPLETED AND SHIPPED. ALL SHIPMENTS RETURNED BACK TO US DUE TO INCOMPLETE/INVALID SHIPPING ADDRESS ARE SUBJECT TO A RETURN SHIPPING FEE WHICH WILL BE DEDUCTED FROM YOUR REFUND. NURBANA305 IS NOT RESPONSIBLE FOR RETURN TO SENDER FEES. AS PRECAUTION PLEASE MAKE SURE THAT ALL INFORMATION UNDER SHIPPING IS CORRECT BEFORE FINALIZING YOUR ORDER.
We will only refund shipping charges if we sent the wrong item or the item sent was defective.
You will receive a shipping notification email that will notify you of the carrier we’ve used to ship your order, and the different tracking options available for it.